Maintenance · Dubai & UAE

Lighting and automation maintenance contracts in Dubai

Maintenance is a discipline, not an afterthought to installation.

Large private estates, branded residences and hospitality properties run on lighting control and automation that nobody notices until it fails. We maintain Lutron, KNX, Crestron and Control4 systems across the Emirates under annual maintenance contracts, with certified engineers on every planned visit and a 24/7 remote response desk behind them.

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What an MK Iconic AMC covers

Planned preventive visits

A fixed schedule agreed with your facilities team. Processors, panels, dimmers, keypads, shading and gateways are inspected, tested and logged against the asset register.

24/7 remote response

Supported systems are monitored and diagnosed remotely first, so many faults are cleared before anyone drives to site.

Reactive call-outs

Response times written into the contract, not promised on a phone call.

Programming in verified backup

The current programming file for every processor is held off-site and checked after every change. A failed processor is replaced and restored, not rebuilt from memory.

Agreed critical spares

Where the contract calls for it, we hold drivers, dimmer modules and keypads for your site, so a failed part is changed on the visit rather than ordered.

One register on the client portal

Assets, defects, service reports and credentials live in one place your team can open at any time. WhatsApp, email and phone requests all raise a ticket, so nothing gets lost.

Platforms we maintain

Lutron

HomeWorks, RadioRA 3, commercial lighting control, Palladiom shading. Every engineer on our team is a certified Lutron engineer, and we have worked with Lutron for 12 years.

Lutron in Dubai

KNX

We are a KNX Partner. We read the bus, recover or rebuild the ETS project, and hand back real documentation.

KNX in Dubai

Crestron

We are a Crestron dealer. Control processors, touch panels and AV control, maintained and reprogrammed.

Crestron in Dubai

Control4

We are a Control4 Diamond Dealer in the UAE.

Control4 in Dubai

Who we work for

  • Private multi-villa estates and palaces
  • Branded residences and serviced apartments
  • Hotels and hospitality
  • Facilities management companies and main contractors who need a certified specialist subcontractor for the lighting and automation package

In Dubai we already maintain high-end private villas in Jumeirah, Emirates Hills, Dubai Hills and Palm Jumeirah, and we take maintenance contracts across Dubai and Abu Dhabi. In the UK our Lutron work includes a 400-zone commercial system with DALI and DMX.

Taking over from another contractor

Most AMCs we’re asked to price are for systems someone else installed. We start with a condition survey: every processor, panel and device logged, the programming recovered, and defects listed and priced separately from the contract. You know exactly what you’re taking on before day one.

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Questions

Maintenance contracts: questions we get asked

Can you maintain a system you didn't install?

Yes. Most of our AMCs start that way, with a condition survey and a recovered programming backup.

Do you respond to formal tenders?

Yes. We submit technical and commercial proposals for AMC tenders from developers, operators and FM companies.

What does an AMC cost?

It depends on the number of processors and zones, visit frequency and response times. We price from the asset list after a survey.

Is this the same as Iconic Care?

Iconic Care™ is our managed service for individual homes. Maintenance contracts are written for estates, buildings and operators, with fixed visit schedules and contractual response times.

Iconic Care™ for individual homes

Running an estate, a residence or a hotel? Send us the asset list and we'll price the contract.